Highland Hotel (a unit of Sangameshwara Hospitality Services Private Limited) respects the trust our guests place in us. This Privacy Policy details how we gather, utilize, store, and safeguard your personal data when you visit our premises, book accommodations or dining suites, access our website, or interact with our concierge.
By accessing our services or reserving rooms via our website or authorized booking engines, you consent to the handling of your data in accordance with this document and prevailing Indian data protection regulations.
2. Information We Collect
To provide hospitality services and comply with statutory hospitality records, we collect:
Guest Identity & Contact: Full legal name, date of birth, postal address, email address, telephone numbers, and government-approved identity proofs (Aadhaar, Passport, or Driving License as required for hotel check-in under Indian law).
Transaction & Stay History: Room category booked, arrival and departure schedules, dietary allergies or preferences, wellness inquiries at KEVA Ayurveda, and event details for banquet reservations.
Payment Information: Credit/debit card numbers, billing addresses, and UPI references processed securely via encrypted gateway providers.
Technical Browsing Data: IP address, device type, browser settings, operating platform, and user interaction sessions collected via cookies.
3. How We Use Your Information
We use collected information strictly to fulfill legitimate operational, regulatory, and hospitality obligations:
Hospitality Delivery
Managing reservations, processing billing, verifying guest check-ins, and tailoring personalized suite experiences.
Statutory Compliance
Maintaining official guest registries (Form-C for international travelers) and adhering to local law enforcement mandates.
4. Reservations & Payment Security
Online accommodation reservations are executed through our integration with ResAvenue (or certified payment processors). All financial transactions utilize 256-bit SSL encryption. Highland Hotel does not store raw credit card CVV details on its internal web servers.
Please refer to ResAvenue's independent security documentation for specialized PCI-DSS compliance protocols.
5. Third-Party Sharing
We do not sell, rent, or trade your personal information. Data is disclosed only under these circumstances:
Authorized hotel service vendors (e.g., booking engines, SMS transaction gateways, IT cloud hosts).
Law enforcement or municipal authorities when compelled by summons, search warrant, or statutory registry guidelines.
Medical or emergency response teams in the event of an urgent health crisis on hotel grounds.
6. Cookies & Digital Tracking
Our website utilizes small data cookies to remember preferences, analyze web traffic anonymously, and optimize user experience. You can modify your browser settings to reject non-essential cookies; however, certain booking flow functions may require cookies for state preservation.
7. Your Rights & Choices
Subject to relevant legal exemptions regarding tax and police registration requirements, you possess the right to:
Request access to the personal records maintained about you.
Request correction of inaccurate or outdated contact information.
Opt out of non-transactional marketing announcements or seasonal wellness bulletins at any time.
8. Contact Our Concierge Desk
For questions regarding this policy, data rectification requests, or privacy concerns, please contact our administrative desk:
Highland Hotel • Management Office
#4 & 5, MM Heights, Opp. Sapthagiri NPS University, Chikkasandra, Hesaraghatta Main Road, Bengaluru, Karnataka 560073
