The Terms and Conditions contained herein shall apply to any person (“User” or “Guest”) using the services of Highland Hotel (hereinafter referred to as “Highland Hotel”, handled by own management) for making accommodation, dining, or banquet payments through an online payment gateway service provider via the official Highland Hotel website.
Each User is deemed to have read, understood, and irrevocably accepted these Terms and Conditions before initiating any payment transaction.
2. Privacy & Data Disclosure
Highland Hotel respects and protects the privacy of individuals who access information and use our online facilities. Individually identifiable information about the User is not willfully disclosed to any external entity without first obtaining the User’s authorization, except as explicitly delineated herein.
Highland Hotel does not gather unique personal identifiers (such as name, contact address, or demographic data) unless the User specifically and knowingly submits such particulars. We may, from time to time, communicate updates regarding hotel services, features, and dining offerings.
Mandatory Legal Disclosure Exceptions:
To comply with valid judicial scrutiny, search warrants, or court orders under Indian law.
When a User’s actions violate these Terms or service guidelines.
To protect or defend the legal rights, safety, or property of Highland Hotel, our website, or our patrons.
To investigate, prevent, or take punitive action regarding fraudulent activity, cyber threats, or system compromise.
3. General Conditions & Applicable Law
Once a User has accepted these Terms and Conditions, he/she may register and utilize our online payment portal. A User may complete transactions by entering booking references, folio IDs, or mobile identifiers as directed by Highland Hotel.
All rights, obligations, and undertakings shall be subject to the laws in force in the Republic of India and jurisdiction of courts in Bengaluru, Karnataka. Nothing contained herein shall curtail Highland Hotel’s right to comply with law enforcement requirements or official governmental directives.
These Terms and Conditions constitute the entire legal understanding between the User and Highland Hotel, superseding any prior electronic or verbal representations. The business records and system logs maintained by Highland Hotel and its designated Payment Service Providers shall serve as conclusive evidence of the authenticity and accuracy of transactions.
4. Refunds, Fraudulent Claims & Chargebacks
Chargeback Procedures
In the event of any claim for chargeback by the User for any reason whatsoever, the User must immediately approach Highland Hotel directly with substantiated transaction details. Approved refunds (if any) shall be processed solely by Highland Hotel via appropriate banking mechanisms. No chargeback claims shall be entertained by third-party Payment Gateway Providers directly.
“Chargeback” refers to approved and settled card or net-banking transactions that are at any time refused, reversed, or debited back to the merchant account by acquiring banks, together with incidental bank penalties and administrative levies.
Fraudulent or Duplicate Deductions
The User must report any suspected card/banking credential misuse or duplicate deduction directly to Highland Hotel management. The incident will be reviewed and resolved in accordance with hotel policy and merchant verification protocols.
5. Server Slowdown & Session Timeouts
If the website or linked Payment Service Provider interface experiences server latency, connection disruption, or session expiration, the User must verify their bank account balance/statement before initiating a second attempt:
Scenario A: Account Debited
Do not retry payment. Immediately contact Highland Hotel with the transaction timestamp and reference number to confirm booking receipt.
Scenario B: Account Not Debited
The User may proceed to initiate a fresh payment transaction to secure the reservation.
6. Limitation of Liability & Indemnity
Online payment services are provided purely as an operational amenity. Highland Hotel and its payment gateway partners expressly disclaim liability for any inaccuracy, transmission delay, network timeout, or incidental damages arising out of the provision, deficiency, or suspension of gateway connectivity.
Under no circumstances shall Highland Hotel, its directors, officers, or service partners be liable for direct, indirect, incidental, punitive, or consequential damages resulting from unauthorized data interception, technical failure, or events beyond reasonable operational control.
The User agrees to defend, indemnify, and hold harmless Highland Hotel, its executives, and its gateway associates against any claims, losses, or legal expenses arising from misuse of payment tools or non-compliance with these terms.
7. User Account & Credential Security
Where registration is required to view folios or manage corporate bookings, Users must maintain the absolute confidentiality of their login credentials. Users are strictly responsible for all transactions executed through their authenticated account.
Highland Hotel representatives will never ask for your password, CVV, or banking OTP via unsolicited phone calls, WhatsApp messages, or emails. Always sign out after finishing transactions on shared or public devices.
8. Card, UPI & Banking Details
When initiating an electronic payment instruction, the User warrants and declares that:
The User is lawfully authorized to utilize the credit card, debit card, UPI ID, or net banking facility used.
All financial account details entered on the gateway portal are accurate and current.
The User authorizes the debit of the nominated account for the specific tariff, package fees, or incidental levies selected.
Adequate credit or cleared funds are available in the nominated account at the time of transaction.
9. Payment Gateway Disclaimer
Online payment facilities are extended solely to expedite room reservations, dining vouchers, and banquet settlement. Highland Hotel makes no representations, express or implied, regarding continuous uptime, banking network uninterrupted operations, or external gateway servers. Use of the payment gateway is undertaken entirely at the User’s own discretion and risk.
Highland Hotel • Accounts & Reservations Desk
#4 & 5, MM Heights, Opp. Sapthagiri NPS University, Chikkasandra, Hesaraghatta Main Road, Bengaluru, Karnataka 560073
